Shipping & Returns
UK mainland orders have a small charge that we do not profit from attached and will be sent by Courier normally arriving with customers within 5 - 7 working days. International orders will be subject to a charge dependant on destination country, however, we have aimed to be as fair as possible with delivery prices and do not profit from the delivery charges. *Please note* whilst this is not a guarantee of service, it is the standard we always aspire to. (Feed back on delivery time is always welcome to help us refine our service even more)
We only ship to a billing address, i.e. the address where your debit/credit card is registered.
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. We will refund the purchase price and all shipping costs as soon as the warehouse has handled your return. Please also note that you should inspect the products within a reasonable time after their receipt as you will be deemed to have accepted the products unless you have notified us within 7 days after receipt of the products that they are rejected.
Returns can only be made by prior arrangement, please email us at info@HipHopWardrobe.co.uk to inform us to expect a return.
Additionally, we request that you insert an advice note to explain the reason for the return and if an exchange is required.
Returns without prior email notification will be refused.
Unused, unwanted goods must be returned within 10 days after receipt. A refund or exchange will be given provided that they are in as new condition, with ALL original packaging and the product must be suitable for resale. A £4 minimum handling charge applies for non fault returns. (Non fault refunds always exclude our actual postage and packing charges.) Refunds can take up to 21 working days, however, in normal circumstances they will be handled as soon as we can.
Our descriptions of products are generalisations; we do not guarantee the "suitability" of goods for any specific person or use. As with any mail order purchase the choice of "suitability" lies with the consumer based on our fair and accurate description.
In the event of a customer requesting a courier collection of goods or refusing goods without prior cancellation notification, a fee of £9.95 will apply for those whose parcels which are returned to sender via our courier services.
Please note that HipHopWardrobe.co.uk will not ship on the following dates:
Any order placed after 11.00 GMT on the day before such public holiday will not be processed until the next working day after the public holiday.
